Version 1.0 of the Helpdesk Customization Plugin

Well, it has finally happened. I've hit version 1.0 of the Helpdesk Customizations Plugin.

In the most recent version, I've added info for tickets relating to software items and fixed a bug where the plugin would only retrieve 100 tickets in the info bar.

If you run into this problem, here is the code to get around it for now.

tkt_ct = (new Ajax.Request('/api/tickets.json?total_count=true&filter=open', {method:'get', asynchronous:false})).transport.responseText.evalJSON().count;

The Spiceworld 2009 Aftermath

I wasn't able to attend Spiceworld Austin this year but it sounds like it was a fun event. I just want to say congratulations to the plugin and poster winners.

• Help Desk - Ticket AutoAssign by Sean Wilson
• User Portal - User Portal Submission Tracking by Justin Davison
• Inventory - Help-Desk, Inventory, Reports, & My Tools User Role by Robert Netzel
• Most Useful - Keyboard Shortcuts by Justin Dorfman
• Most Fun - Dilbert by Dominic
• Grand Prize - Justin Dorfman
• Poster Contest - Denise Parish

Great job everybody.

Giorgio Sironi just finished his writeup on an introduction to PHPUnit testing. If you are new to PHPUnit, you should check it out.

• part 1: PHPUnit usage


• part 2: write clever tests


• part 3: assertions


• part 4: fixtures


• part 5: annotations


• part 6: refactoring and patterns


• part 7: stubs


• part 8: mocks


• part 9: command line options