Friday, October 30, 2009

Version 1.0 of the Helpdesk Customization Plugin

Well, it has finally happened. I've hit version 1.0 of the Helpdesk Customizations Plugin.

In the most recent version, I've added info for tickets relating to software items and fixed a bug where the plugin would only retrieve 100 tickets in the info bar.

If you run into this problem, here is the code to get around it for now.

tkt_ct = (new Ajax.Request('/api/tickets.json?total_count=true&filter=open', {method:'get', asynchronous:false})).transport.responseText.evalJSON().count;

1 comment:

  1. Hi Brent. This is Jason over at Spiceworks. Could you please email me at I need to ask you a question (and possible favor) regarding your blog. Looking forward to hearing from you. -Jason